Warranty USA

Repairs and Warranties

Repairs

If you need your LCD monitor repaired. Please have your model number and serial number ready when you call with reported problem. We will assign a RMA number for the repair. We will ask you to ship the monitor to the nearest service site. Our normal turn around is 5 - 10 days depending on the fault found. Our service site is a broad-based Independent Service Organization devoted to providing quality products and service. The technicians are well trained courteous professionals. Besides doing monitor repairs,  we also repair a wide array of commercial, consumer and biomedical equipment repairs including patient care equipment – ie. Infusion pumps, patient care monitors and their corresponding test modules. The following is a list of repairs that we can perform:

• Biomedical displays
• Point of sale displays
• Touch screens displays
• Desktop LCD monitors
• Scanners
• Printers
• Label applicators
• Moisture analyzers

Need more information?

Call us at  (215-470-1603), email or fill out our simple form.

Warranty

Standard Limited Warranty (U.S.A only)

This DNS Technology supplied color monitor is warranted to be free from defects in material and workmanship for three years from the date of purchase. "Defects in material and workmanship" are defined as any condition, which limits the product's performance such that its operation is not within the published specifications enclosed with this warranty statement.

During the warranty period, and upon proof of purchase, this product will be repaired or replaced, at our option, without charge for either parts or labor, provided the purchaser adheres to certain return authorization procedures and guidelines. This limited warranty does not cover damage occurring after you purchase the monitor in shipping or in storage or that caused by abuse, accident, disaster, misuse, mishandling, mispackaging or shipping, improper, installation, unauthorized repair or modification, or failure to follow the manufacturer's instruction with respect to the proper handling, operation, installation, service and maintenance of the monitor. NEVER open the monitor cabinet. Do not open the monitor housing under any circumstances. By opening the monitor housing you will expose yourself to high voltage and possible severe electrical shocks and void all warranties.

Return Authorization
A Return Authorization Number (RMA#) must be obtained from DNS Authorized repair service center prior to returning the unit. Please call us for a Return Authorization Number. 

Shipping Costs
The purchaser shall bear all shipping, packing and insurance costs to the Authorized Repair Center. Under warranty service site will pay for return freight and insurance to customer. Warranty repair product may be returned in any suitable packaging. Product returned under DOA must be in original packaging and contain all accessories. A minimum of $40.00 will be charged on any product that is not received in the original package unless otherwise authorized.

Warranty Repair Period
After repair, the product is warranted for 90 days or for the period remaining on the original warranty, whichever is greater

Dead-On-Arrival (DOA) Policy
DNS Technology DOA policy is part of this limited warranty. If this product experiences a major failure within 30 days of the purchase date, DNS will replace the defective unit immediately if a replacement product is available in inventory. DNS will pay freight both ways on any product classified as DOA. A "major failure" is defined as any condition that contributes to the product's inability to produce a display on the screen when the monitor is interfaced to a compatible graphic controller. All products described, as DOA will be checked upon receipt. A minimum of $65.00 set-up fee may be charged for any product described as DOA that is not received in that condition.

Warranty Exclusions
This warranty does not apply if the product has been misused, abused or altered. A cracked cabinet casing or a scratched or broken LCD panel is presumed to be a result of shipping damage or abuse. Except as provided herein, DNS Technology makes no warranties, express or implied, including warranties of merchantability and fitness for a particular purpose except in states where not applicable. This warranty gives you specific legal rights. You may also have rights that vary from state to state.